Feedback
Tell us how we're going
Your feedback helps us get better at the things that matter. Whether it's a compliment, a concern or an idea, we want to hear it — and we'll always listen without judgement.
What your feedback does
Compliments get passed straight to the person who earned them — and shared with the whole team.
Concerns are taken seriously and responded to within one business day. You can remain anonymous if you prefer.
Suggestions shape how we support you and everyone who comes after you.
You can also reach us directly at feedback@yourjourneysc.com.au or call 1300 430 320.
If you'd rather talk to someone outside our team
You always have the right to raise a complaint with someone independent, and you will never be treated differently for doing so. You can contact the NDIS Quality and Safeguards Commission directly:
- 1800 035 544 (free call from landlines)
- ndiscommission.gov.au/about/complaints
- TTY 133 677 · Interpreters available through TIS National on 131 450
You're also welcome to bring an advocate, family member or friend into any conversation with us.
Not sure how to say it?
You don't need the right words — just tell us what's on your mind and we'll take it from there.