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How we help

Support coordination, from first phone call to plan review.

Whatever your plan says on paper, our job is to turn it into supports that work in real life — and to make sure you understand every step of the way.

Support Coordination

For participants with Support Coordination funded in their plan. We help you understand what you have, choose providers, link you with supports and services, and keep everything on track through the year.

  • Plan walkthrough in plain language
  • Provider search and comparison
  • Link with supports and services
  • Ongoing check-ins and budget tracking

Specialist Support Coordination

For situations with more moving parts — health, housing, justice, behaviour support or family breakdown. We coordinate the people around you and reduce the barriers stopping supports from working.

  • Complex, multi-agency coordination
  • Risk planning and escalation
  • Support with hospital discharge
  • Support with reviews and care team meetings

Plan review preparation

The review shouldn't be a scramble. We gather the evidence, help you articulate your goals and work towards ensuring your next plan reflects your current needs for the coming plan period.

  • Goal setting with the participant, not for them
  • Reports and evidence collated early
  • Clear picture of what's working and what isn't
  • Support to attend and speak at the review

Psychosocial Recovery Coaching

For participants with psychosocial disability. One consistent coach walks beside you through the good days and the hard ones — building skills, resilience and a support network that holds up over time.

  • A named coach who knows your story well
  • Daily living skills and resilience building
  • Connections to clinical and community supports
  • Extra support through hospital stays and crisis

A registered NDIS provider

We're registered with the NDIS Quality and Safeguards Commission and audited against the NDIS Practice Standards — so we can work with you however your plan is managed. NDIS provider number 4050149821.

  • NDIA-managed plans
  • Plan-managed plans
  • Self-managed plans

What happens next

What working with us looks like, step by step

  1. Week 1

    Meet your coordinator

    We get to know you, your household, your current supports and what a good week actually looks like for you. No cost, no obligation.

  2. Weeks 2–4

    Getting set up

    We explain your plan in plain language, shortlist providers who genuinely fit, and sort out services and bookings.

  3. Ongoing

    Walking alongside you

    Check-ins at a rhythm that suits you and works within your support coordination budget. We track your budget, chase what needs chasing, and adjust supports as life changes.

  4. Plan review

    Ready well before the day

    We collect evidence early, help you put your goals into words, and sit beside you so your next plan reflects the real year you had.

Your rights and choices

You stay in control the whole way.

  • You choose your providers — we're independent and never push our own.
  • You can change support coordinators at any time; it's your funding.
  • You decide who is in the room and how much family involvement feels right.
  • You'll always get plain language, and interpreters or accessible formats when you need them.
  • Your information is handled in line with the Australian Privacy Principles and NDIS Practice Standards.

Ready when you are

Send through a referral, or just call to talk it over first. Both are completely fine.

Make a referralContact us